faq_en Banner

My video does not play, why?

Maybe you have missed to install the appropriate codec. Consider installing e.g. the free K-Lite Codec Pack.

Technically speaking: In order to use the DirectShow video engine, various codecs (ActiveX filters) have to be installed on your PC. Every file/format requires an ActiveX Splitter to split the streams into: Video, Audio, Subtitles etc. Then each stream requires its appropriate DirectShow ActiveX decoder. When you consider decoding various containers with DirectShow like: AVI, MKV, MOV, MP4, 3GP, FLV etc.. a large number of ActiveX filters are required to be installed on your PC. Problems often occur on PCs loaded with "codec packs" that are marketed as the best solution to decode everything! Codecs conflict is the main reason of failure when playing or decoding most multimedia formats.

Some movie formats wouldn't play. How to make them play?

Windows XP and Windows 7 come with their own, not always very effective, codecs. This is why more3D decided make use of third party "DirectShow"-Codecs. These codecs are licensefree or published under GNU/GPL license and are tested by more3D. An other cause might be that codec's are causing conflicts. Consider uninstalling all codec-related software and perform a clean installation.

We recommend using the the K-Lite Codec pack.

Technically Speaking: In order to use the DirectShow video engine, various codecs (ActiveX filters) have to be installed on your PC. Every file/format requires an ActiveX Splitter to split the streams into: Video, Audio, Subtitles etc. Then each stream requires its appropriate DirectShow ActiveX decoder. When you consider decoding various containers with DirectShow like: AVI, MKV, MOV, MP4, 3GP, FLV etc.. a large number of ActiveX filters are required to be installed on your PC.

My 3D output is not correct. How to repair it?

Please reset the settings using the “default”-button in the settings window and then readjust the settings to your system.

moreMediaHD crashes on startup

In some rare scenarios, e.g. when the connected display configuration has been changed, moreMediaHD can lockup on start. To resolve this issue, please proceed as follows:

  • Open the windows explorer
  • Click into the adress bar and enter %programdata%
  • Press Enter
  • Locate the more3D folder and open it
  • Locate the moreMediaHD folder and open it
  • Locate the settings.xml and delete it
  • Restart moreMediaHD
  • Re-configure your 3D output, as all settings have been deleted in the prior step

My video files don’t appear in the browser. What can I do?

Please contact more3Ds technical support - support@more3d.com.
We will have your container format added in the next release.
moreMediaHD is preconfigured to display exclusively certain file type (e.g. *.mp4)

To make moreMediaHD recognize your video formats, please proceed as follows:

 

  • Open the windows explorer
  • Click into the adress bar and enter %programdata%
  • Press Enter
  • Locate the more3D folder and open it
  • Locate the moreMediaHD folder and open it
  • Locate the settings.xml, right click it and select edit
  • Locate the part

  <VideoFormats>
      <Format name="" extension=".avi" codec="default" codec-parameter="" />
      <Format name="" extension=".wmv" codec="default" codec-parameter="" />
      <Format name="" extension=".mpg" codec="default" codec-parameter="" />
      <Format name="" extension=".mp4" codec="default" codec-parameter="" />
      <Format name="" extension=".mkv" codec="default" codec-parameter="" />
      <Format name="" extension=".ogm" codec="default" codec-parameter="" />
      <Format name="" extension=".mov" codec="default" codec-parameter="" />
      <Format name="" extension=".m2v" codec="default" codec-parameter="" />
      <Format name="" extension=".flv" codec="default" codec-parameter="" />
      <Format name="" extension=".m2ts" codec="default" codec-parameter="" />
      <Format name="" extension=".m4v" codec="default" codec-parameter="" />
    </VideoFormats>

  • Copy and paste one line,
  • In the newly pasted line, change extension=".xxx" to e.g. extension=".mpeg"
  • In this example moreMediaHD will display mpeg-file types in your moreMediaHD browser
  • The excerpt of the XML file would now look like this:

       <VideoFormats>
          <Format name="" extension=".avi" codec="default" codec-parameter="" />
          <Format name="" extension=".wmv" codec="default" codec-parameter="" />
          <Format name="" extension=".mpg" codec="default" codec-parameter="" />
          <Format name="" extension=".mp4" codec="default" codec-parameter="" />
          <Format name="" extension=".mkv" codec="default" codec-parameter="" />
          <Format name="" extension=".ogm" codec="default" codec-parameter="" />
          <Format name="" extension=".mov" codec="default" codec-parameter="" />
          <Format name="" extension=".m2v" codec="default" codec-parameter="" />
          <Format name="" extension=".flv" codec="default" codec-parameter="" />
          <Format name="" extension=".m2ts" codec="default" codec-parameter="" />
          <Format name="" extension=".m4v" codec="default" codec-parameter="" />
          <Format name="" extension=".mpeg" codec="default" codec-parameter="" />
        </VideoFormats>

Please ensure that for your media file / container format an appropriate codec is installed on your system.

Playback is choppy

moreMedia HD takes use of your systems resources. Is your computer strong enough for displaying the datarate of our stereo video? Please refer to moreMediaHD page for hardware recommendation.

To resolve:

  • Check if there are any load-heavy processes running on your machine. If so, end them.
  • Consider Updating your graphics board driver and check if your harddisks (especially the systemdrive) have at least 15% free space.
  • Consider re-encoding your video file at a lower bitrate. We recommend using handbrake with the High-Profile preset to encode a H.264 Mp4 video file.

more3D offers high-performance and preconfigured mediaServers, either to rent or to buy. Get in touch with us for a current configuration and quotation.

I don't see any 3D in the playback

To resolve the issue, please proceed as follows:

  • Please make sure moreMediaHD is properly configured for your 3D output device.
  • Please make sure you have selected the correct input format for your video.
  • Try using the "L <-> R" button in the media section. This will invert left and right channel playback.

Please do not hestiate to get in touch with us for technical assistance: support@more3d.com

moreStereo3D

How does the more3D Software work?

moreStereo3D software creates stereoscopic images from the graphic output of your 3D application and presents these immediately. moreStereo3D uses a patented process that picks up the data stream of the application to the graphic card, calculates two (or more) perspectives and then presents these in various output formats.

Together with a stereoscopic output system, moreStereo3D turns your 3D graphic application into a 3D stereo work station, ensuring exciting presentations, spatially presented simulations and first class virtual reality.

Check out the moreStereo3D profiles for certified applications here.

Which Applications do work with moreStereo3D?

In general all DirectX 8,9 and openGL applications. However not every 3D Application provides the 3D-data in the same way and especially in Games new Shaders are used. It is mandatory for every application to use acutal 3D world, consisting of X, Y and Z coordinates.

To check if an Application is compatible you can either contact us - info@more3d.com - or check out the moreStereo3D profiles for certified applications here and try it yourself with a trial License - Download trial Version.

How is moreStereo3D different from the Nvidia stereodriver?

moreStereo3D supports dual output devices and is aimed at professional users, who use the benefit of 3D stereo for actual productive application. Historically both moreStereo3D and the nVIDIA drivers have the same roots - in the ELSA AG. Nvidia decided to aim at gamers and gaming while moreStereo3D is designed to create an accurate and life-like virtual reality presentation. Additionally the more3D Software provides more features for a professional stereoscopic visualisation, among other things:

  • Passive Projection
  • Active Projection
  • 3D Monitors
  • 3D TV's
  • glasses-free dispays
  • 3D-Stereo also for Applications in windowed mode
  • Controlpanel to adjust the Settings directly in the Application
  • Geocorrection
  • and much more

Is any special graphics board needed for moreStereo3D to work?

No. moreStereo3D is enabled to work with any graphics board supporting Shader Model 2.0 and Direct-X 9.0. These graphics board's are basically all boards manufactured since 2008 and newer. These boards enable all output modes: 3D Monitors, 3D TV's, glasses-free Displays, Side-By-Side devices, 3D projection etc.

For clone-mode projection a graphics board with OpenGL quad buffer support is required, e.g. Nvidia Quadro or AMD FirePro card.

In-App Control Panel does not become visible

To have the in app control panel visible, please proceed as follows:

    • Start-Up moreStereo3D
    • open the property sheet (right-click on the moreStereo3D tray icon)
    • Go to the "Hotkey" Tab
    • See "Show/hide Control Panel" - standard for this is " NUM * "

  • Right click the moreStereo3D tray icon again
  • Select "run test"
  • You should now see a spinning more3D logo
  • Press your Hotkey for In-App control panel


Now that we got your in-app control panel visible, let's move on to the actual application:

  • Start-up the actual application
  • load a 3D scene, model or visualisation
  • press the in-app hotkey
  • if still the in app control panel is invisible please manipulate the scene, model or visualisation by zooming and /or rotating 
  • now the panel is visible - if your application features a function like e.g. auto-rotate or walkthrough mode - we highly recommend to turn it on while adjusting the 3D paramters in the in-app control panel
    If the in-App control panel still is invisible, continue with the next faq-point "why is there no stereo 3D at all?"

moreStereo3D integrated it's in app control panel into the actual visualisation calculation of the application. It is becoming part of it. There are application which have a special behaviour: in order to save computing resources and energy they do not re-calculate the image - until it is needed. Most applications do not recognize the in app control panel - and so they do not re-calculate the image when the hotkey is pressed. To force the application to re-calculate, we simply rotate the scene or do any other manipulation to it. This way it is guaranteed that the in app control panel is visible and responsive to user interaction.

There are some quite famous applications featuring this behavious - most all CAD applications (SolidWorks, SolidEdge, NX, Catia, Inventor, Cinema4D, 3DS Max, Winner, ArchiCAD, ...) calculate this way.

There is no stereoscopic effect at all. What can I do?

There is a number of causes for this. Please check the following steps:

  • Graphics card compability: Does your graphics card meet the minimum requirements (Shadermodell 2.0, Direct-X 9) ? Most integrated graphics solutions and mobile gpus are known to be too weak for actual stereo generation.
  • Software set to "enable": often moreStereo3D is simply deacitvated - make sure it is enabled by looking at the tray icon. If you see one yellow and one grey gear-symbol moreStereo3D is ready to work. If you see two grey gears-symbols the software is disable. Enable it.
  • License: please make sure you have a valid license activated. Also, please note that moreStereo3D licenses are bound to MAC-adresses of your network adapter. If you disable network adapters the MAC adress might be unavailable to your system and so moreStereo3D would be unable to find it. Refer to the activation tool for detailed information.
  • more3D Stereo Enabler: This is exclusive for Windows 64-Bit users. In 64-bit environments moreStereo3D bases it's algorhytms on the more3D Stereo enabler. You will find it in the right-click menu of moreStereo3D. You will need to enter the path to the application's exe-file as well as information of the graphics API is needed (Direct-X 8, 9 or openGL). Last please enter wheter this is a 32 or 64 bit application. For example the moreStereo3D Testimage would be used this way: Path: C:\program files (x86)\more3D\SoftwareSuite\mo3dtest.exe  Direct-X 9  Win32 Enable.
  • Features: moreStereo3D will disable it's features when license issues are detected. This might happen in the above named case "Network adapter disabled". Open the property page and go to the tab: " features" - simply enable the checkboxes again.
  • Output device setting: Did you set to the correct output device? Check the moreStereo3D output settings in the moreStereo3D property page. E.g. a 3D TV will need the output setting "Side-By-Side anamorph"

For a general functionality check more3D added a small test-program to moreStereo3D. You will find it always in the moreStereo3D installation directory, in the subfolder StereoTest. It is named OpenGL_Test.exe and Direct3D_Test.exe. Once you start it, you will see a spinning more3D logo. If moreStereo3D is active and running, you will see it in 3D stereo according to your 3D output device settings. This is a very basic visualisation and will always work. It is a good indicator for possible issues.